Frequently Asked Question

ACTUATOR DETAILS

Q: What if I need an actuator using a Stroke length or Force that you don't stock?

A: We have many other actuator configurations available, and we'd be happy to make a Custom Order for you. Please visit our Custom Orders section or contact us with your requirements.

Q: How can I mount your linear actuators?

A: Every linear actuator we sell features mounting holes on each end of the actuator body. Combine these with our mounting brackets (with a 180° turning radius) and you have a full range of mounting solutions. Remember to mount the actuator on something that can bear its weight too.

Q: Do your actuators come with internal limit switches? How do they work?

A: All ActuatorZone actuators come equipped with built-in limit switches. The limit switch stops the actuator once it has hit the end of its complete travel length in either direction, until polarity is reversed. This prevents damage from over-extension and also conserves electricity for low power consumption applications.

Q: What are the actuator dimensions and/or specifications?

A: The technical data section of our website contains measurement details, product specifications, and wiring schematics. This includes actual CAD model drawings of each product. Each individual product page also has a link to its own specifications, and if you require additional information please contact us!

Q: How can I reduce the speed of an actuator?

A: All units currently stocked take 12V DC power. This means that if you use say, a 6V power supply, the actuator will operate half of its rated speed. For custom orders we can also change the gear ratio from the electric motor.

Q: How do I connect a linear actuator to a rocker switch?

A: For ActuatorZone switches you can simply visit our technical data section and find an assortment of wiring diagrams and guides.

Q: Can the actuator hold a load when partially or fully extended?

A: All ActuatorZone actuators can hold their rated Force weight when stopped at any point along its stroke length. If your actuator is rated for 400 lbs, it will hold that amount when stopped, even if the power is disconnected.

Q: Do the same model of actuators all operate at identical speeds?

A: Unfortunately due to the complexity of the components involved two similar size/force/speed actuators might actually operate at slightly different speeds. At the outside this variance can be as much as 15%, though it is often much less noticable. One way around this is to introduce a DC Speed Controller which would allow you to moderate one of the actuator's speed to match the other's. We have DC Speed Controllers in our Actuator Control Systems section of the site. One thing to keep in mind as well is that the speed of the actuator will be different when unloaded as compared to when it is pushing load. Your unloaded actuators may not operate at the same speed, but as soon as they are pushing weight their differences in speed may disappear.

Q: I have an actuator with a 4 pin connector but no control box. How do I control it?

A: Some actuators (ours included) come with a 4-pin connector designed specifically for use with 4-pin control boxes, like the ones we sell in our Actuator Control Systems section. If you want to operate the actuator without a control box you can simply remove the 4 pin connect with scissors or cable cutters and connect the bare positive/negative wires to your power source.

Q: Can I connect an actuator to one of your control boxes even though it doesn't have a 4 pin connector?

A: Unfortunately some of our control boxes require a 4-pin connector in order to function properly. However, you can find separate connectors to mount onto your actuator from our Accessories section. All Mini Actuators (PA-14), Standard Linear Actuators (PA-03) and High Speed Actuators (PA-15) are compatible with the AC-04 and AC-01 connector adaptors.

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PAYMENT

Q: What Payment Methods do you accept?

A: In order to give our customers as much freedom as possible we accept all major payment methods. However, due to security requirements not all payment methods can be accessed for online shoppers. For online purchases we accept Visa, Master Card, American Express, and PayPal. For in person, over the phone, emailed, or faxed orders we can also accept Wire Transfers and Money Orders. If you have a question about whether we support a method of payment please don't hesitate to contact us!

Q: Do you offer discounts on large orders?

A: We're glad to offer discounts on bulk orders! Discounts start on orders of 10 units or above. Please contact us with the details of your order and we'll be glad to make a deal that's the best for both of us.

Q: Do you offer purchases on credit or payment terms?

A: We certainly do; please contact us to provide more information about your needs, and to receive instructions on filling out a credit application form.

Q: What currency are your prices in?

A: Our pricing currency changes depending on what country you have selected when visiting this site. Our site attempts to automatically detect what country you are visiting from and offer you products priced in that currency. You can change this at any time by clicking on the flag icon at the top of the page. We currently support USD, CAD, EUR, and AUD.

Q: What warranty do you offer on your products?

A: ActuatorZone offers an industry leading 18-month warranty on all of products. We warrant that the products sold are free from defects in material and workmanship for the 18 month warranty period from the date of production.

Warranty is only valid as long as products are utilized and installed correctly. It does not cover any damage sustained from incorrect installation, incorrect usage or use in extremely hazardous environments. Warranty will be void if products have been tampered with in any way by customer such as being opened up for repairs, modified, etc.

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SHIPPING

Q: How much does shipping cost and what shipping methods do you support?

A: Shipping is calculated based on the weight of the order and the distance it is travelling; we competitively price each order using our special shipping rates from our partners. For online shoppers you can see a shipping estimate after placing products in your shopping cart and starting to check out. Available online methods are UPS Ground, UPS 3 Day Air, UPS Expedited (2 Day Air), UPS Express (Next Day Air PM), and UPS Priority Express (Next Day Air AM). For FedEx pricing please contact us for specific pricing.

Q: When will my order be shipped?

A: All regular, in stock orders ship within 24 hours of receipt. Custom Orders have their own timeline depending on exactly what you need changed.

Q: What is your Return Policy?

A: We have a very generous return policy, for details please visit our Shipping Info and Returns section.

Q: How do I know if the actuator I need is in stock?

A: All items available for purchase on the ActuatorZone website are in stock. Our inventory is closely linked to the operation of the website, meaning that stock errors are almost non-existent. In the extremely unlikely case of a stock issue arising with your order we will contact you immediately to advise when the unit(s) will be available.

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